IT GRC Forum

FacebookJoin our Linkedin Group!Follow us on Twitter!Subscribe to our Feeds!
E-mail

16 Metrics for IT Service & Support

A first-call resolution rate is only a partial indicator of overall performance of the IT Helpdesk. Yet, most IT organisations just look at basic Level 1 metrics, leaving out critical pieces of the story and grossly underselling the IT organisation's business value. This new Gartner research report offer to you by Citrix GoToAssist identifies 16 key metrics that you need to know to accurately evaluate IT service and support performance.

Publish Date: 8/7/2009

Free Whitepaper

Trackback(0)
Comments (0)add comment

Write comment

busy
 

  Most Popular | All 


Subscribe via Email

 Your Email:
Banner