ITIL & ITSM

Run IT as a Service Business!

When: Jun 11 2010 10:00 am

Presenting: Martin Palmgren, IT Strategy & Transformation Executive of .COMMUNICATE.

Martin Palmgren is a senior consultant of Swedish origins and the IT Strategy & Transformation Executive of .COMMUNICATE. Engage live with Martin as he presents "Run IT as a Service Business".

ITIL & ITSM

Deciphering Service Portfolio Management

When: Jun 10 2010 4:00 pm

Presenting: Ian Clayton, Principal, Service Management

Join Ian Clayton as he deciphers the myths and uncovers the truths of Service Portfolio Management

ITIL & ITSM

ITSM Implementations - Patterns, Trends and Lessons

When: Jun 10 2010 12:00 pm

Presenting: Dhiraj Gupta, Professional in Service Management

In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation.

ITIL & ITSM

What Your Application Monitoring Tools Aren't Telling You

When: Jun 10 2010 9:00 am

Presenting: Linh Ho, Director of Product Marketing, OpTier

With many traditional monitoring and management tool solutions on the market today, IT professionals are left holding the bag on how to piece together the solutions to deliver the data they need. And now new technologies are changing the way you manage IT and what you should expect from IT management solutions.

ITIL & ITSM

How May I Support You?

When: Jun 10 2010 4:00 am

Presenting: Howard Kendall, SDI Europe; Don Page, Marval Group, Louise McDonald, Swinton Group

Getting the right people, creating the culture where you are keeping them motivated, business relevant, informed, continually improving and cost effective, is only truly viable with the development of service based skills and understanding across IT Services.

ITIL & ITSM

Overcoming Resistance in Implementing ITSM based on ITIL

When: 16 Apr 2010 5:00 am

Presenting: Seyi Okanlawon

In order for ITIL adoption to be successful, the cooperation and commitment of the stakeholders (i.e. management, users and service providers) is required.

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