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Organisations' Customer Experience Management (CEM) ambitions increasingly dependent on Smart Process Applications according to AIIM Research

July 30, 2014 - BPM-derived Smart Process Applications represent a new opportunity to apply adaptive, intelligent workflow solutions to solve the major challenges in managing complex cases and improving customer experiences, according to the findings in the latest AIIM industry watch 'Case Management and Smart Process Applications'.

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DTCC and banks form client data and documentation utility

July 29, 2014 - Together with six founder banks, The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, today announced the establishment of Clarient Entity Hub, a financial industry solution designed to provide increased controls, standardization and transparency during the client on-boarding process and ongoing client lifecycle events.

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Technology threatens European banking model

June 23, 2014 - European retail banks need to radically overhaul their technology infrastructure if they are to face off the competitive threats to their business from a host of new startups, says consultancy Deloitte.

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Limited Outsourcing Stifles Innovation in IT

June 4, 2014 - With many businesses struggling to keep up with the pace of IT change, SQS, the world's leading software quality firm, is calling for businesses to experiment with outsourcing to multiple, specialist suppliers.

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Research suggests that wealth management companies could spend their IT investment more effectively

June 2, 2014 - Many wealth management companies are failing to align their business and IT strategies despite ambitious plans for growth as the economy continues to recover from the financial crash.

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Brewin Dolphins takes £32m hit on IT implementation U-turn

May 14, 2014 - Investment management firm Brewin Dolphin has warned that it will take a £32 million hit after pulling a planned IT operating system implementation.

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Cutter Associates Finds Ops Professionals Optimistic About Improved Corporate Actions Processing

May 8, 2014 - A recently completed research study by Cutter Associates found that operations professionals are optimistic for a renewed focus on corporate actions processing in the next few years. Citing manual processes and increased risk as driving factors, firms are changing practices and assessing systems solutions available to help improve automation around the corporate actions function.

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ISITC Survey Reveals Increased Financial Industry Support for Operational and Technology Functions

March 12, 2014 - ISITC (The International Securities Association for Institutional Trade Communication), the industry trade group focused on standards in transaction processing and related communications, today announced the results of its annual member survey exploring the recent progress of the financial services industry and focuses for 2014.

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