Situation Awareness for Business Change
By Bill Knight, Director, Ergo
Organisations accept unrelenting change as a key feature of today's business environment and consequently view effective business change management as a core competence. Leaders and managers at all levels of the organisation, from the boardroom to front line operations, strive to realise the benefits of change without undermining current business performance or introducing unacceptable risk. Decision making in complex, uncertain environments requires wide engagement, high levels of awareness and active participation, yet the process invokes anxiety and dysfunction as teams struggle to understand the full impact of their actions.