Total quality management is a management system for a customer focused organization that involves all employee in continual improvement of all aspects of the organization. TQM uses strategy, data, and effective communication to integrate the quality principles into the culture and activities of the organization.
Principles Of TQM
> Be Customer focused: Whatever you do for quality improvement, remember that ONLY customers determine the level of quality. Whatever you do to foster quality improvement, training employees, integrating quality into processes management, ONLY customers determine whether your efforts were worthwhile.
> Ensure Total Employee Involvement: You must remove fear from work place, then empower employee... you provide the proper environment.
> Process Centered: Fundamental part of TQM is to focus on process thinking.
> Integrated system: All employee must know the business mission and vision. An integrated business system may be modeled by MBNQA or ISO 9000
> Strategic and systematic approach: Strategic plan must integrate quality as core component.
> Continual Improvement: Using analytical, quality tools, and creative thinking to become more efficient and effective.
> Fact Based Decision Making: Decision making must be ONLY on data, not personal or situational thinking.
> Communication: Communication strategy, method and timeliness must be well defined.