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Dec 09
2010

IT Governance and IT Service Management, are they the same?

Posted by Arno Kapteyn in ITIL , IT Service Management , it governance

Arno Kapteyn

These days when I look at the information on the internet it seems that the disciplines of IT governance and IT service management are considered to be one and the same. Tools that used to be promoted as IT service management tools suddenly became IT governance tools. ITIL, which I will always regard as "the best practice for it service management", is mentioned frequently these days as an IT governance model.  These examples lead me to the following question: Are IT governance and IT service management one and the same thing? If not, what is the distinction between them, were does one end and the other begin?


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