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Dec 09
2010

Rules, Standards and Models

Posted by Arno Kapteyn in Standards , SOX , Rules , PCI , ITIL , ISO 27000 , ISACA , Ethics , Cobit

Arno Kapteyn

Is there really a difference between rules, standards and models, and does it matter to IT governance? From 28-30 September I attended the ISACA Information Security and Risk Management Conference in Las Vegas. I shared my ideas on integration of the IT governance, risk, security and compliance functions. More importantly for this article, I had the time to attend presentations from other experts in the field. This gave me a number of new insights; “good stuff” for future articles. One of the presentations was titled “Harmonization of Standards” by Todd Fitzgerald. Todd is a well known figure in ISACA circles and I attended his presentation with serious expectations. As in the past, I was not disappointed. During his presentation Todd made one remark that stuck with me. He basically said that there is a lot of discussion about the difference between rules, regulations, standards and models and that in his opinion the difference was academic and of no particular interest in real life. I have seen a similar attitude with tool vendors. It is not uncommon to read claims like “tool X describes CobiT, ITIL, ISO 27000, SOX, PCI, etc.” or something to that effect. Basically I think that treating rules, standards, and models as more of the same is wrong and here comes the reason why. But first, to Todd: if I misunderstood your comment - my apologies.

Dec 09
2010

IT Governance and IT Service Management, are they the same?

Posted by Arno Kapteyn in ITIL , IT Service Management , it governance

Arno Kapteyn

These days when I look at the information on the internet it seems that the disciplines of IT governance and IT service management are considered to be one and the same. Tools that used to be promoted as IT service management tools suddenly became IT governance tools. ITIL, which I will always regard as "the best practice for it service management", is mentioned frequently these days as an IT governance model.  These examples lead me to the following question: Are IT governance and IT service management one and the same thing? If not, what is the distinction between them, were does one end and the other begin?


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