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Enabling Business Agility

Live Webcast!             Learn how to protect data assets with a new data de-identification framework.

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Rethinking Email Security

Live Webcast!             Learn the key concepts and best practices to protect and maintain private email…

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Disaster Recovery in the Cloud

Live Webcast!             Join us on May 29th to learn how to develop a metric-driven program!

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Lessons from the Target Data Breach

On-Demand               Play Now!

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Osterman Research Blog
A blog focused on messaging, Web, social networking and collaboration issues, including email, instant messaging, VoIP, Web conferencing and other technologies that help people communicate more efficiently and effectively.

  • What Happens When You Leave (Either Your Company or Earth)?
    Years ago, a New Yorker (?) cartoon depicted a widow and her deceased husband’s boss standing at the graveside of the newly departed. The boss turned to the now-deceased employee’s wife and asked, “I know this is an awkward time, but did he ever mention source code?” Somewhat in that vein, I had an interesting […]

  • Should You Archive Social Media Content?
    Many organizations are not aware of their regulatory obligations to retain social media, but this can result in serious problems. While the focus of social media management and control is today skewed heavily toward financial services, there is growing expansion into other heavily regulated industries, as well. Archiving is an essential component of social media […]

  • Smarter Authentication
    Robust and reliable authentication is the essential first line of security for any application or system. Make authentication too difficult and users won’t use your solution, make it too easy and bad guys will. There are various flavors of authentication, from simple username/passwords solutions through multi-factor and risk-based authentication systems that provide very high levels […]

  • The Need for Better .PST Management
    Email contains a wealth of critical business information. The importance of email to the typical information worker and his or her resulting use of email to create and manage a large proportion of business content means that using and migrating email must be risk-free, and non-intrusive to users. Osterman Research surveys of end users have […]

  • You Should Monitor and Archive Social Media
    Some gems of less-than-thoughtful expression gathered from Twitter this morning: “Women lie so effortlessly…. My secretary just lied to a client about my availability so convincingly haha ah ya”. “I am going to kill the next person I see.” “My boss is stupid haha”. “I want to kill my client.: I just want to strangle […]

  • IBM Mail Next
    At Connect 2014 (formerly Lotusphere) on Monday, IBM unveiled the next generation of its combination of email and social communications that it has dubbed “Mail Next”. Depending on the way you look at it, this is either the next generation of email that integrates with social business capabilities, or it’s social business that more tightly […]

  • The Need for Messaging Intelligence
    Because email is used so extensively for purposes of communication, collaboration and content management by information workers and the organizations that employ them, it represents the primary source about how information flows within a company, and between companies and their business partners.  For example, email data stores contain: Data on what information workers are doing […]

  • Poor Internet Speed and Service in the United States
    Any information-based economy needs sufficient Internet bandwidth in order for its businesses to remain competitive and grow. That doesn’t mean that low Internet speeds equate to zero economic growth, but there is a relationship between the two. For example, one study found that doubling Internet speeds in a large economy increased GDP by 0.3%[i]. Another […]

  • Predictions for 2014
    This is that time of year when many industry analysts make their predictions for the year ahead, some of which are either so obvious and/or general that they can’t possibly be proven wrong, or which are so specific that they have little probability of coming true. Given that, here are my predictions for the year […]

  • Why Would Anyone Ever Buy a Tesla?
    That’s a valid question. Because there are so few Teslas on the road, mechanics are not easy to find – it’s far easier to find a mechanic for a Chevy or Ford, for example. Teslas are sold by a company that may or may not be financially viable in five years – Chevrolet and Ford […]